FAQ

20Bet does not impose a tax on users. Local tax rules may apply to winnings or withdrawals. It is your responsibility to check and follow the rules in your country.

Use your account settings or the unsubscribe link at the bottom of a previous promotional email.

Go to My Account and Bet History. The source also describes an option to receive regular reports of betting activity by email.

Availability depends on your location. Use of the service must comply with the laws of the country where you are playing; checking those laws is your responsibility.

Settlement depends on the market you selected. A bet on a team to win in regular time can lose even if that team later wins in extra time or a penalty shootout.

An event may be cancelled, a participant may be disqualified, or a totals market may be returned when the result equals the quoted line. The relevant market rules decide settlement.

A losing bet is not refundable.

Cashout may allow an unsettled eligible bet to be sold back to the operator. Availability and the offered amount depend on the Cashout terms.

Processing depends on the payment provider. The source gives up to 15 minutes for e-wallet deposits and up to 24 hours for crypto or card deposits. If more than 24 hours have passed, contact support with proof of payment.

A payment provider may reject a withdrawal. Use the same method used to deposit and check that all required details are complete and correct. If the problem continues, contact support.

No. Use a payment method registered in your own name, matching the account holder’s name. Funds deposited using another person’s method may be returned to their source.

At the first withdrawal, the operator may request documents. Support guides you through the verification process.

An unsupported deposit currency may be converted to a supported one such as EUR by the payment provider. The provider may charge a conversion fee. The source states that 20Bet does not charge for the conversion and does not take responsibility for exchange-rate movements.

The source gives a processing target of 12 hours for e-wallet withdrawals, after which funds should appear immediately. Card withdrawals can take up to seven working days, while crypto withdrawals generally take less than 24 hours. Timing depends on the payment provider.

An approved withdrawal cannot be cancelled. If it is still being processed, contact support to request cancellation.

If the confirmation link does not work, try another browser. If the email has not arrived, check the other folders in your mailbox.

The source instructs users to enter the number without a leading zero, plus sign or country code in the activation field. Check the number and contact support if activation still fails.

If you still have access to your old phone, change the number in account settings. Otherwise, contact support by email and provide the identity documents they request.

Email support with the identity verification documents requested by the operator. A support representative will explain the next steps.

Contact support and include your account number.

An automatically blocked account may be reactivated once the block is removed. The source states that an account closed at your request cannot be reactivated.

Check that your account details are complete, the minimum qualifying deposit was made, and you have not disabled bonuses in account settings. Sports and casino first-deposit offers cannot both be used for the same welcome route.

Bonus caps limit the amount awarded. For example, a 100% match capped at 120 EUR gives a maximum 120 EUR bonus even when the deposit is 150 EUR.

The source lists several possible reasons: not being an active player, withdrawing before the Friday deposit, already having another active bonus, or disabling bonuses in account settings.

Check the promotions page for the offers currently listed. Bonuses not listed there are not available.

Choose the option not to receive bonuses in account settings. The source states that this removes unused sports and casino bonuses, bonus bets and associated winnings, and makes the bonus account unavailable.